Shop

Cancellations, returns & refunds

Nothing on this page takes away your legal rights. If anything you buy from us is faulty, incomplete or not as described, tell us and a person will look at it — we never refuse a claim like that automatically.

Standard physical goods

14 days to change your mind after delivery. Return postage is paid by you.

  • You can cancel for any reason up to 14 days after you receive the item, and you then have a further 14 days to send it back.
  • We refund the item price and the basic outbound delivery cost. You pay the cost of returning the item to us.
  • The item should be in a resaleable condition; you can inspect it as you would in a shop.
  • If an item is faulty, damaged or not what you ordered, report it within 30 days on the site and we pay the return postage. Your longer statutory rights for faulty goods still apply — contact us and we will deal with it.

Downloadable digital content

Downloaded immediately with your agreement; faults are always put right.

  • You have 14 days to change your mind, unless you ask us to start the download straight away and agree to give up that right — we ask you before you pay and record your answer.
  • If you have not yet started the download, you can still cancel for a full refund.
  • If the file is faulty, incomplete, will not open or is not as described, tell us and a person will review it. We will fix it, replace it or refund it.
  • We never refuse a faulty or not-as-described claim automatically.

Personalised or bespoke goods

Made to your specification, so the 14-day change-of-mind right does not apply once production starts.

  • You can cancel free of charge at any point before we start making the item.
  • Because the item is personalised to your specification, the 14-day change-of-mind right does not apply once production has started.
  • If the item is faulty, damaged, not as described or does not match what you asked for, report it within 30 days and we will repair, replace or refund. We pay the return postage.
  • Your statutory rights for faulty or misdescribed goods are unaffected.

How to tell us

Open the order in My Purchases and choose “Report a problem or request a return”, or contact order support. You can also use the cancellation form below, though you don't have to.

Refunds go back to the original payment method, normally within 14 days of us agreeing the refund (for returned goods, within 14 days of the item coming back). We only mark a refund complete once our payment provider confirms it. Faults reported within 30 days can be handled straight from your order page; after that, contact us and your longer legal rights still apply.

Model cancellation form

Model cancellation form — complete and return only if you wish to cancel.
To: inlaw, order support (via the Shop support page)
I hereby give notice that I cancel my contract of sale of the following goods / for the supply of the following service:
Ordered on: ____________  Received on: ____________
Order number: ____________
Name of consumer: ____________
Address of consumer: ____________
Signature (only if this form is sent on paper): ____________
Date: ____________

Policy version 2026-09-12.1.

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